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Disembarking
During Your Cruise
There may instances where you would need to be complete certain
documentation to enable you to disembark at some ports of call. We will
hand out these documents as necessary. If you encounter any difficulty in
filling in the forms, our crew will be happy to assist you.
Bill Settlement / Star Express Check Out
We suggest settling your account the night before or at least three hours
prior to disembarkation
Alternatively, you may opt for the "Star Express Check-out" by
completing the necessary forms and handing them to the Reception during
the cruise for itemized billing to be sent to the cabin.
Cruisers are encouraged to use this facility for a hassle free
disembarkation.
Passport Collection
You may collect your passport at the end of the cruise by presenting your
Access Card / government photo identity card.
If you want to collect passports on behalf of your family and friends, you
need to have their Access Cards. Children who have their own passport or
identification document and who cannot sign must be accompanied by their
guardian / parents.
Details of collection time and venue will be printed in the Star Navigator
found in every cabin or at the Reception. Please refer for details.
Baggage Assistance
Should you require assistance to unload your baggage from the ship, please
leave your baggage with name clearly written on the luggage tag outside
your cabin door as advised in the disembarkation notice which will be
placed in your cabin.
Your luggage will be collected and delivered to the luggage collection
area of the respective port of disembarkation.
It’s time to say goodbye and we hope you enjoyed your cruise. To make
your disembarkation as smooth as possible , guests will be ushered out in
staggered groups. Please gather at your designated waiting area to await
your turn to disembark.
At the End of Your Cruise
At the end of your cruise, please complete our Guest Feedback Form. We
take all comments seriously to improve our services commend our crew and
to better serve you in the future.
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