|
Upon arrival at
the check –in area ,please present your Confirmation Slip to the staff
present and proceed to one of the colour coded carpets that correspond to
the following -
Yellow for Admiral Class, red for Balcony Class* and blue for World
Cruisers.
If you’re an Admiral Class guest, our Guest Services Co-ordinator will
meet and assist you with the check-in.
For Balcony Class* guests, it is best that you check in together with your
family, relatives and friends if everyone is cruising on Balcony Class to
enjoy priority embarkation
Please note that if you are booked on Balcony Class* while your family,
relatives and friends are sailing as World Cruisers, it is not possible to
check-in on their behalf and neither will they enjoy priority check-in or
boarding
As there may be a large number of World Cruiser guests checking in it is
advised that only one person check in on behalf of the rest of the group
but please ensure that you have all their passports and proper travel
documents ready.
*Note : Balcony Class is available on SuperStar Virgo & SuperStar
Aquarius only.
While waiting to check-in our staff will check your passport for validity
and visas (if required) as a pre-check-in procedure to expedite the
check-in process.
Please present your passport / government photo ID and Confirmation Slip
at the counter where you will be given an Access Card. Your Access Card is
important as it serves as a boarding pass, cabin key and charge card
onboard. Upon receipt of your Access Card, you should sign it immediately
like any credit card.
Admiral Class, Balcony Class and World Cruiser guests will receive Yellow,
Red and Blue Access Cards respectively.
Please note that your passport will be kept by our Embarkation section
onboard during the cruise and returned to you at the end of the cruise.
Have the relevant immigration forms completed together with your passport
during check-in.
For your comfort and convenience, we recommend that each guest take no
more than one suitcase and one hand baggage. These must fit comfortably in
your cabin as no baggage will be stored in the ship’s hold. Your total
baggage weight should not be more than 30kg.
Check-in baggage will be delivered to the respective cabins no later than
60 minutes after sailing. Guests who do not receive the luggage by this
time may contact the Concierge onboard.
Boarding - Guests will need to pass through security screening and
present their Access card prior to boarding.
Those cruising with children may hold their Access Cards on their behalf.
As embarkation procedures may change and vary from port to port please
follow the directions of the crew and signage to embark the ship.
Upon entering the ship please hand your Access Card to the crew to
‘swipe’ and ‘encode’ your cabin details and record your presence
onboard.
Please do not walk through without ‘encoding’ as you will not be able
to gain access to your cabin.
Remember to swipe your access card whenever you leave or enter the ship.
|
