e-mail Policy - All e-mails are answered on the same day or within a few working hours. Our e-mails are short and crisp and attachments are sent only if required.

Contact Management Policy - All contact details provided by the guest would be used with reference to a particular reservation only.

anti-SPAM Policy - e-mails would be sent pertaining to communications for a particular reservation only. No unsolicited e-mails under a guise of Newsletters, Special offers, deals etc. would be sent. We do not send unnecessary attachments and season's greetings messages.

Hotel Sourcing Policy : Nivalink surveys and lists all hotels from all perspectives and lists hotels that have a certain charm and value for a certain segment of guests. Nivalink expressly excludes all hotel options that have suspect management practices, absurdly high tariffs, inappropriate location and not have a very conducive hotel atmosphere. Online Reservations are offered for a wider number hotels and covers some budget options that are not always appropriate for all category of guests. 

So vis-à-vis selecting hotel options, it is advisable to do one of the following:

Refer to the Nivalink list and decide upon an appropriate hotel option in consultation with one of the reservation agents 
OR
Do an independent due diligence before selecting a budget hotel online 
OR
email on expert@nivalink.co.in for advise / tips before making a reservation.

Hotel listing Policy - Nivalink lists and de-lists hotel options per its discretion and neither charges the hotel nor is under any sort of contract or obligation from any hotel for listing. Listing and de-listing are at complete discretion of editorial team and reservations team. De-listings are done following regular reviews (Site visit and/or review of customer and reservation team feedback/complaints) .   

Tariffs and Packages - We offer same Tariff/ packages offered by Hotels or lower and do not levy any service charge for reservations. Service Tax is applicable as per Govt. regulations (1.03% on Hotel reservations, 4.12% on transport reservations and 2.58% on package reservations involving both hotels and transport) 

Tariffs Updation - We update tariffs on the website regularly however tariffs are purely indicative and may vary for specific dates or periods.

Payments - Any payments received for a reservation is forwarded to the respective hotel/resorts within a couple of days of the receipt. 

Refunds - Any refunds are subject to guidelines laid out by the respective hotel/resort. Service charges are applicable for processing cancellation [Click here for full list]. Refunds for credit card payments will be done via a credit back to the card. In this case MSF (Merchant Service Fee - 3%) on refund amount will not be refunded by the bank and therefore be bourne by the guest. All refunds will be done after corresponding hotel / service provider refunds / adjustments are done at Nivalink end. 

Photographs - Photos displayed on Hotel information pages are clicked/scanned specific to the hotel taken either from hotel brochures or clicked by team Nivalink. 

Copyright - Photos displayed on Nivalink.com are either taken from hotel brochures or taken by Nivalink Team. Copyright Laws apply for photos taken by Nivalink Team. 

Legal Liability in Event of unauthorised use of Photographs - Companies / entities found to be using Nivalink Photographs without prior permission or authorisation will be liable to the tune of Rs. 10000 per photograph.   

Cancellation Policy - Nivalink applies exactly the same Hotel/Service provider cancellation policy and any refunds applicable will be issued only after Nivalink has received the same from the Hotel/Service provider. Service charges are applicable for processing cancellation [Click here for full list].

Online Reservations are governed by Cancellation Policies that are expressly stated at the time of making the reservations. Cancellation fees are applicable for online reservations.  

Refunds for Deficiency of Service - Nivalink is a travel planning service and strives to give suggestions as per best available information. However in case any shortfall in services (as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, Nivalink would stand responsible for making appropriate refunds. All offline reservations for hotels listed on Nivalink are covered under this policy. 

For Online Reservations liability is limited to the full amount of reservation, in the rare event of rooms not available at the time of check in. Guests are requested to do their own due diligence on the hotels listed before making online reservations and are advised to visit Nivalink links, Customer Reviews listed alongside online reservations and if required take help of the Nivalink personnel in the hotel selection process.

Please refer to Terms and Conditions for detailed clarification on Refunds / cancellations / Postponements.

Policy on refusal of the hotel to accommodate guests : Guests are expected to adhere to local laws and Hotel rules during the stay and Nivalink shall not be responsible for any refunds if the guests is unable to comply to local law / Hotel rules and enforcement procedures / requirements.  In case hotel does offer a cancellation and refund for such a case, Nivalink would be pleased to forward to the guests in full. Please review list of conditions when guests can be denied entry or even forcibly evicted.