e-mail Policy - All e-mails are answered on the same day or within a few working hours. Our e-mails are short and crisp and attachments are sent only if required.

Contact Management Policy - All contact details provided by the guest would be used with reference to a particular reservation only.

anti-SPAM Policy - e-mails would be sent pertaining to communications for a particular reservation only. No unsolicited e-mails under a guise of Newsletters, Special offers, deals etc. would be sent. We do not send unnecessary attachments and season's greetings messages.

Hotel listing Policy - Nivalink lists and de-lists hotel options per its discretion and neither charges the hotel nor is under any sort of contract or obligation from any hotel for listing. Listing and de-listing are at complete discretion of editorial team and reservations team. De-listings are done following regular reviews (Site visit and/or review of customer and reservation team feedback/complaints) .   

Tariffs and Packages - We offer same Tariff/ packages offered by Hotels and do not levy any service charge for reservations.

Tariffs Updation - We update tariffs on the website regularly however tariffs are purely indicative and may vary for specific dates or periods.

Payments - Any payments received for a reservation is forwarded to the respective hotel/resorts within a couple of days of the receipt. 

Refunds - Any refunds are subject to guidelines laid out by the respective hotel/resort. No service charges is charged for processing cancellations. 

Photographs - Photos displayed on Hotel information pages are clicked/scanned specific to the hotel taken either from hotel brochures or clicked by team Nivalink. 

Copyright - Photos displayed on Nivalink.com are either taken from hotel brochures or taken by Nivalink Team. Copyright Laws apply for photos taken by Nivalink Team. 

Legal Liability in Event of unauthorised use of Photographs - Companies / entities found to be using Nivalink Photographs without prior permission or authorisation will be liable to the tune of Rs. 10000 per photograph.   

Cancellation Policy - Nivalink applies exactly the same Hotel/Service provider cancellation policy and any refunds applicable will be issued only after Nivalink has received the same from the Hotel/Service provider.  

Refunds for Deficiency of Service - Nivalink is a travel planning service and strives to give suggestions as per best available information. However in case any shortfall in services (as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, Nivalink would stand responsible for making appropriate refunds.