Home > Our Policies > Comparison between Online and Offline Reservation Systems


Our Policies

Reservation Procedure

Payment Options

FAQ (Online Reservations)

 
 
 

Comparison between Online and Offline Reservation Systems

Online Reservations - Book Online Now

Offline Reservations

Concept  
  • Pay and Book System. Instant Confirmation against Online Payment (Credit Card)
  • Based on pre-booked room inventory for hotels in popular destinations
  • Bookings done via Online Reservation Engine having pre-booked room inventory for hotels and guest name is intimated to the hotel within a day after reservation is made.
  • Book and Pay System. Confirmation first and then Payment to be made as per hotel rules by one of the payment options
  • Room reservations done like any Travel Agency.  
  • Bookings done directly with the hotel under the guest name.  
Coverage  

Hotels within India at popular cities and tourist destinations.

Hotels / Cruises, transport and flights all over India and abroad.

Availability  
  • No. of rooms that can be booked at a go is limited to the number contracted and number available within the contracted for the given dates. As of now 4 rooms are contracted per day per hotel.
  • Available for Hotels in major cities, Popular tourist destinations and few getaway destinations within India.
  • No. of rooms can be booked at a go depends on no. of rooms available for free sale at the hotel for given dates.
  • Available Hotels within India that have been reviewed and found suitable by Nivalink Team. About 3000 hotels listed online covering practically entire length and breadth of the country comprising all major cities, tourist destinations and off beat stay options.
Tariff  

Ability to view offers, best available rates, special rates for the given date of travel.

Ability to view Rack Rates and check with reservation assistants for best available rate based on pre-contracted special rates (if any).

Payment Mode  

Credit Card (Mastercard / Visa)

Wide variety of Payment options.

Cancellation and Refunds  
  • Cancellation Policies are as per Hotels  
  • Standard Refund Process for Cancellations
  • Cancellation Processing Charges Apply  
  • Cancellation Policies are as per hotels  
  • Refund Process varies with every resort and can take anything from 1 week to 6 months.
  • No Cancellation Processing Charges applicable from Nivalink.
Deficiency of Service  
  • In case of rare possibility room unavailability at the time of check in, an equivalent hotel room or higher category hotel room would be provided at no extra cost. 
  • Full refunds in a rare event of rooms not available and equivalent hotel room also not available at the time of check in
  • Full refunds or complimentary equivalent accommodation in a rare event of rooms not available at the time of check in
  • In case any shortfall in services (as against what is promised or what can be reasonably expected for such a service) by any hotel or service provider is established, Nivalink would stand responsible for making appropriate refunds.

Suitability  
For last minute reservations (such as a weekend getaway or Business Travel) or reservations with a firm date of travel  
  • For reservations planned in advance along with other services like transport etc.
  • For Group reservations (More than 4 rooms)
  • For accommodation options not covered under online reservations

Please email to reservations@nivalink.co.in or Call for further assistance.