Who are we?
Nivalink’s aim (Since Year 2001) has always been to help travellers unravel the complexity of travel and make an informed choice. Our research teams have travelled extensively in India and across continents to validate the experience offered by us. We have evolved a a system to handle these complexities of travel planning that results into a unique holiday for travellers as per their profile, preference, purpose of travel and budgets.
We have over 20+ years undertaken 400+ recce trips across India and all over the world and we continue to live by our slogan "We explore before you Travel !". The website is a comprehensive reflection of our travel and experience of selling travel over 20+ years, servicing 100,000+ travellers across India and all over the globe for popular as well as offbeat / lesser known destinations.
A typical Nivalink traveller is a sophisticated / evolved individual or a set of sophisticated / evolved individuals or a corporate. While Online Travel companies offer you an opportunity to conduct a transaction almost instantaneously, Nivalink is a solution provider and therefore looking to engage to understand purpose, profile, preferences and budgets before making recommendations and offering a fine tuned solution.
As a company we have evolved verticals such as Premium / Luxury Travel, Wildlife / Bird watching, Offbeat / Experiential Travel, Wellness Travel and Pilgrim Travel.
We verify hotels constantly often visiting them and work with premium travel service providers for seamless travel experience.
Unlike the "Online World" where travellers are left to make choices without fully comprehending complexity, We encourage travellers to engage with our travel planners to understand the product offerings and engaging / helping them make an informed decision.
As part of our offering we make recommendations, help travellers plan holiday, make hotel / flight / transport / experiences reservations and offer 24X7 on-travel assistance for travellers to make lifetime memories. Our deficiency of service policiy acts as an insurance for travelelrs against any adverse experience that they may have during their holiday on account of recommendations made by our team.
Nivalink's unique process of travel planning has resulted in over 99.9% customer satisfaction over 20 years. A big percentage of our every day bookings happen for our large set of loyal travellers who have grown and helped us grow with their travel requests across India and all over the world. This has ensured that Nivalink has never advertised itself either online or offline.
We are a team of 20+ with an average experience of 10+ years (mostly with Nivalink). All team members understand core philosophy of customer service and work towards customer delight on an ongoing basis.
Business Model in Nutshell
In the Day and age of Online Travel, Nivalink has treaded a unique path to serve its customers.The business model is summarised as under :
Nivalink is an offline company with an online presence, so is not an Online Travel Company (OTA)
Nivalink is a content driven website where leads are generated online and serviced offline.
Nivalink is a Book and Pay Model instead of Pay and Book model (followed by Online Travel companies)
Nivalink does not have any online booking process. All bookings are done offline.
Nivalink accepts payment from wide ranging options including Bank Transfer and Credit card (Via third party Payment Gateway like Razorpay). Those looking to pay online, Customers are sent payment link (for one consolidated amount) after bookings are done offline for payment.
Nivalink has customers from all over India and across the world (Acquired online and serviced offline (via emails / whatsapp chats / calls).
A Nivalink Traveller
A typical Nivalink traveller is a sophisticated / evolved individual or a set of sophisticated / evolved individuals or a corporate. While Online Travel companies offer you an opportunity to conduct a transaction almost instantaneously, Nivalink is a solution provider and therefore looking to engage to understand purpose, profile, preferences and budgets before making recommendations and offering a fine tuned solution. A Nivalink traveller is one who seeks expertise and looking to engage with a travel expert for a memorable holiday.
While a lot of engagement for majority of travellers with travel agents happen for price discovery, we at Nivalink while offering competitive prices look to offer a price for fine tuned solution and not for any random hotel or service that may or may not ideally suit the requirements. .
We have B2B logins from all major OTAs and are able to match or better online rates alongwith fine tuned recommendations and seamless services.
Give us a call on +91 22 61506363 or drop us an email on firstname.lastname@example.org and we’ll be delighted to get started!